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FAQs

Can you complain about an Instacart shopper? ›

If you experience an issue related to your shopper, food safety, personal injury, or property damage, you can report it directly on the Instacart app or website. Our Trust & Safety team investigates all reports and will reach out to resolve your issue as quickly as possible.

Becoming an Instacart shopper is a solid way to make extra money. It's a great side hustle if you are working a full-time job already, but it can also be a fun part-time job. Both in-store and full-service shoppers have flexible hours, and there are no minimum hours a week that you need to work.

Did you receive a delivery you're not completely satisfied with? Usually, we can quickly give you a credit when you report a problem through the Instacart app or website. You have up to 4 days after pickup or delivery to self-report an issue with your order.

If you decide you don't want to shop on the Instacart platform, you can delete your account. Deleting your account removes you from the platform entirely.

Although Instacart doesn't guarantee a minimum rate, it's reported that the average hourly rate for Instacart shoppers is $11. You'd have to work over a 40-hour workweek at this rate to hit the $500 mark but getting tips on top of that rate may shorten the load to 30 hours per week.

Higher Prices: Some products have higher prices through Instacart than you'll find in-store. To make sure you aren't paying too much, be sure to read each store's pricing policy before deciding where to shop. Additional Fees: You will have to pay fees that could be avoided by shopping in-store.

Average Instacart Shoppers hourly pay ranges from approximately $16.49 per hour for Store Shopper to $24.51 per hour for Personal Shopper. Salary information comes from 3,698 data points collected directly from employees, users, and past and present job advertisem*nts on Indeed in the past 36 months.

In most cases, we can make things right quickly when you report a problem. You'll get an email confirmation right away for any credits or refunds, and we'll let you know as soon as any other issues are resolved. Refund and credit amounts vary. If your order never arrived, reach out to Instacart Customer Experience.

Can you Sue Instacart? Yes, you can sue Instacart. If you were involved in a car accident while you were driving for Instacart, you have the right to file a claim. If you suffered injuries, you could be eligible to file a lawsuit.

How much you work, which batches you take, and how far you drive — it's all up to you. You'll always see the key details upfront so you can make the best decision for you. Choose the batch that's right for you — you're never penalized for not accepting a batch.

Can Instacart Shoppers report customers? ›

This most recent update might help keep shoppers away from tip-baiters (but only after they've been burned), as they can now give feedback on a customer following an order. If a shopper indicates that a customer was rude, Instacart will give them the option to block them from future orders.